Help & FAQs

Check if you are accessing the website from the territory of R. Bulgaria, as geo-restrictions may apply, which block access for users using VPN services. Also, make sure that you have a stable internet connection. Try logging out and logging in again to the game and clearing the cache and cookies. If the problem persists, contact our Customer Service team.

The game round may block due to problems with the internet connection or technical difficulties. Try reloading the game and completing the round. If that is not possible, contact our Customer Service Team!

Typically, the error message will also include the reason why you are unable to place your bet. If the error is unknown, please contact us and we will look into the matter.

Your bet history is accessible from the History → Bets section in your profile. You can sort your bets by date placed and they will be divided into two parts. In the Active bets section you can find bets that have not yet finished, and in the Settled bets section you can find bets with already known results. In the Active bets section you can access the withdrawal option, if you wish to use it.

RTP is the return to player percentage, which shows how much of the total bet a game theoretically returns in the long term. For example, an RTP of 96% means that on average, 96 BGN out of every 100 BGN wagered is returned in the form of winnings. RTP is a theoretical value and does not guarantee an outcome for a specific gaming session.

RNG is a software algorithm that ensures that the results of each spin are completely random and independent. All licensed Casino Slot Game providers use a certified RNG, tested by independent laboratories for fair and transparent gaming.

Live Casino allows you to play with real croupiers in real time via video link. You can interact with the dealers via chat, and the games are run by professional croupiers.

A multiple (combination) bet combines two or more selections into one common bet slip. To win, all selected events must be known correctly, with the odds multiplied, increasing the potential profit and risk.

Cash Out allows you to settle a single or multiple bet early. The feature is not available for all events and cannot always be used.

Contact Our Customer Service Team and they will find out if a particular event or betting market can be offered.

If the event you have bet on is interrupted, bets with a already known result remain valid. For other bets, a 48 hour rule applies: if the match does not start or is not resumed within 48 hours, bets are void and the funds are returned to your account. If the event is resumed within this period, bets are settled normally.

Bets are settled after the event has completed. For special markets or lower profile events, it may take a little longer. If settlement is delayed, please contact Our Customer Service Team.

The Withdraw option will only be available if the selection you have placed on is still Active for betting. In the case of a multiple bet, all selections must either still be active or have already been settled. If one of the selections is unavailable, your entire multiple bet will not be available for withdrawal. Withdrawal is also not available for selections with odds over 30.00 and some lower-tier championships or specific market types do not support the withdrawal feature. In case you do not see a clear reason why withdrawal is not available, please contact Our Customer Service Team and they will assist you with the matter.

If you cannot find your sports bet in the My Bets section, it means that the bet has not been placed, even if the money has been withdrawn from the account. This may be due to a slower internet connection or a possible technical error. If this occurs, please contact Our Customer Service Team and your money will be refunded as soon as possible.